Support
Quick answers about Kibi. If yours isn't here, write to support@kibi.dog.
Subscription
How do I cancel or change my subscription?
Apple manages it. On your iPhone, go to Settings > [your name] > Subscriptions > Kibi, or in Kibi go to Settings > Manage subscription. Cancel at least 24 hours before the end of the current period (or of the free trial) and you won't be charged again. Deleting the app doesn't cancel the subscription.
How does the free trial work?
The yearly plan starts with 7 days free. If notifications are on, Kibi reminds you two days before the trial ends. Cancel at least 24 hours before it ends and you pay nothing.
I already paid. How do I restore my purchase?
Sign in to the App Store with the same Apple Account you subscribed with, then tap Restore on the subscription screen, or go to Settings > Restore purchases in Kibi.
Can I get a refund?
Payments go through Apple, so refunds do too: request one at reportaproblem.apple.com.
Your data
Do I need an account? Where is my puppy's data?
No account. Everything stays on your iPhone and syncs with your own iCloud (if iCloud is on for Kibi). We can't see it. More in the Privacy Policy.
I got a new iPhone. Will my puppy's plan come back?
Yes, if iCloud was on for Kibi. Sign in with the same Apple Account, make sure iCloud is on for Kibi, install the app and give it a moment to sync.
How do I delete my data?
In Kibi, open your puppy's profile from Settings and tap Delete the profile: it's deleted from your iPhone and from iCloud. The Privacy Policy has the other steps.
Health information
Where does the health information come from?
From veterinary guidelines, veterinary manuals and official regulations. Every fact cites its source: in the app under Settings > Sources and references, and on the web in Sources.
Does Kibi replace my vet?
No. Kibi gives general information and approximate dates and portions. It doesn't diagnose or treat. Your vet always has the final say, and if your puppy seems unwell, call them.
Is Kibi for my country?
Kibi is available in every country where the App Store offers it, in English and Spanish. In the US (including state rabies rules for 14 states), Spain (by region) and Mexico, the vaccine schedule follows your country. Everywhere else, Kibi uses international recommendations based on veterinary guidelines, so check local rules, like rabies vaccination, with your vet.
I'm not getting reminders.
Check that notifications are on for Kibi in Settings > Notifications > Kibi, and that Focus isn't silencing them.
Contact
Write to support@kibi.dog (or soporte@kibi.dog in Spanish). We usually answer within a couple of working days.